After the Shipment
Damaged or missing goods?
Both obvious and covert shipping damages must be reported to
urgent@ofload.com within 5 business days after the delivery. After a thorough examination of the damage, the case will be handed over to our insurance company.
To process your claim as soon as possible, please include the following documents in your first email:
- Evidence that the Goods were materially damaged during the Transport;
- Evidence that such damage was caused by Carrier;
- Evidence there has been no breach of these Terms by the customer; and
- The likely value of replacement or repair of the relevant damaged Goods.
We love feedback at Ofload, as it helps us service you better. Please rate the delivery after every shipment on the order section of your Ofload profile, or send us an email on
hello@ofload.com.
We are sorry to let you go! To delete an account, simply write an email to
hello@ofload.com, and we’ll help you.
If you’d like to use Ofload at a later stage, rather than deleting it, you can unsubscribe from all notifications and reminders. To do so you’ll have to log in to your account and go to ‘Account’ and then to ‘Notifications’ where you should remove all check marks in the ticked boxes.
For Carriers
What does Ofload do for Carriers?
We partner with great carriers to give them access to the best loads from Australia’s largest shippers. We want to give you hassle-free access to more work without needing to add more sales personnel or engaging in long negotiations. Through our platform, you can see personalized loads that match your fleet and route coverage, and with prices attached, it only takes one click and the load is yours. We manage all interactions with the shipper, and guarantee payment with the option of getting paid within 1 week of POD. We’re free of charge, and it’s easy to register, so sign-up today and stop driving empty!
How do I sign up?
To sign-up on our platform you can click on this
link.
Select ‘forgot your password’ on the login page and then enter your email address. A password-reset link will be sent to your email address.
How do I receive more shipments?
Ofload is growing every day, so we will continuously add new work under the “Spot shipments” and “Recurring shipments” sections of the carrier portal. To ensure you always get the latest loads that match your profile, add your preferred routes and fleet information to your profile, and we will update you proactively.
For example, you should provide us with the origin and destination state and the respective postal codes of routes on which you are regularly looking for backloads or are operating frequently. As soon as we receive a request that matches the details you provided, we will contact you! In order to receive more suitable offers it also would be beneficial for you to add detailed information about your fleet and have more route preferences.
How can I save my preferred routes?
You can log into your Ofload account and click on preferred routes from the left-hand-pane to proactively add your preferred routes.
For eg: If you choose Sydney to Melbourne as your preferred route, the platform will notify you when we have loads on that route or we will contact you with a load that matches your profile
When do I get paid?
Ofload will make payment to the Carrier of the applicable Freight Charge to the bank account nominated on the valid tax invoice either:
- Within 28 days of satisfactory delivery, or;
- Within 2 days of satisfactory delivery, subject to Ofload withholding 2.25% of the Freight Charge where the Carrier chooses this payment timeframe.
No problem! At Ofload, we try to price the load according to the market rates, which takes a wide variety of factors into account. Sometimes, we don’t get it right, so if you would like a load, and the price displayed is not right for your business, simply click email us on
hello@ofload.com, and tell us what price would make sense to you! We will then reach out to you if we cannot offset the load at the displayed price.
This could be because of a technical issue or because the preferences you mentioned on the platform regarding the type of load or route are very specific. The wider the range, the better the chances are to find a load that matches your fleet.
For technical issues, contact us on
1800 861 902 or email us on
hello@ofload.com.
Login to the Ofload account and select Company option from the dashboard, on the bottom right will be an option to ”edit” the financial information provided to Ofload, that’s where you can add your financial information.
How do I accept a load?
You can find loads on our platform or on our Driver App. The load is offered with a price and when you accept the load at the given price, the load is yours. Alternatively, if it does not fit, you can submit a bid.
Our system also sends you a notification if the load suits your preferences, you can log in on the Driver App or Web App and accept or bid for the load.
How do I get the details for the load to be shipped?
Once you select the load from the dashboard, you can see the description which has the pickup and drop of location, date, time and the price offered for the load.
What should be done if I am unable to accept loads?
There could be a technical issue, please contact us on
1800 861 902 or email us on
urgent@ofload.com so we can fix the issue and assign the load to you.
If you have not received payment within 30 days of delivery, please send us an email on
accounts@ofload.com or call our customer service representative on
1800 861 902 providing the details of the shipment.
Using Ofload is free! You get the full price you accept for the load.
How do I change my payment details?
How do I contact the shipper?
One of our value propositions is to be a single point of contact for the shipper, so they won’t need to coordinate multiple carriers. We will provide all necessary information through our platform or the driver app. If you need anything else, do not hesitate to contact our customer service team on
1800 861 902 or email us at
hello@ofload.com
This could be the result of a technical fault. Please contact us on
1800 861 902 or email us at
urgent@ofload.com and let us know so we can make sure you receive the details.
If the load does not match the description you received from Ofload, please contact us immediately at
1800 861 902 or email us at
urgent@ofload.comWe are sorry to let you go! To delete an account, simply write an email to
hello@ofload.com, and we’ll help you.
If you’d like to use Ofload at a later stage, rather than deleting it, you can unsubscribe from all notifications and reminders. To do so you’ll have to log in to your account and go to ‘Account’ and then to ‘Notifications’ Where you should remove all check marks in the ticked boxes.