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Frequently Asked Questions
During the Shipment
After the Shipment
What does Ofload do for Shippers?
We have digitized the end-to-end road freight process: from getting a price, booking and managing your transport, to controlling fulfilment and successful delivery. Automating the manual processes means you only pay for the actual transport of your goods - not extensive overhead.
Our aim is to connect you to the full market of ~50,000 carriers in Australia. We manage the complexity and quality, so you can have hassle-free access to endless and flexible transport capacity at true market prices.
Our drivers have access to the latest technology through our mobile app, so we can provide you with the data you need to transform your logistics - from realtime tracking to digital document handling.
What is Ofload's reach?
Ofload currently serves all Australian states with Inter- and Intrastate transportation of Full Truckloads (FTLs) and Less-Than Truckloads (LTL). We focus on General and Refrigerated Freight, and have access to box trailers and tautliners in various sizes and configurations.
How to sign in as a Shipper?
Please go to www.ofload.com.au/register to create a profile or login.
Forget your login details?
Select ‘forgot your password’ on the login page and enter your email address. A password-reset link will be sent to your email address.
How do I get a quote for a shipment?
At Ofload, we offer full price transparency with instant quotation. Simply login to your Ofload account, click “New Order” from the Dashboard or the top-right of the page, and input the details of your shipment. The price will be calculated in realtime and displayed on your right.
Do I have to choose which carrier to use?
At Ofload you only have to fill out the booking form and confirm the shipment. We will take care of the rest. Thanks to our innovative technology, it is easy for us to find the best suitable carrier that meets your transportation requirements. The quality and reliability of our carriers get continuously tested in order to provide you with the best possible service.
How do I change my payment options?
To change your payment options call us on 1800 861 092 or email us on firstname.lastname@example.org.
Who can view the financial information provided to Ofload?
The financial information provided to Ofload is only visible to the nominated admin. No other users have access to it. Ofload takes data security very seriously, and have taken steps to encrypt and protect your data.
How do you determine the price for my shipment?
Ofload handles hundreds of shipments every week, and our machine learning algorithms provide us with a comprehensive view of current market prices. Our algorithms then adjust the price according to your freight specifications, like what type of freight you’re shipping, where to, what volumes, timeslots, and a long list of other variables. For contracts, we can lock in a custom rate for a set period of time, or let it float on the market.
Is it possible to change the order (destination or pallet numbers)?
Please call us on 1800 861 092 or email us on email@example.com to make changes in the order.
Who can ship with Ofload?
Ofload serves commercial customers who ship general and refrigerated freight. We focus on Full Truckloads, but can also handle LTLs. To book your transport online, you only need to register on our website and provide us with the following information:
Legal form of the Company
Once you have registered and we have approved your profile, you can immediately start booking your shipment. Ofload makes booking your transport quicker and easier than ever before.
How to contact the driver?
Our goal is to eradicate the need to contact the driver and keep you updated at all times through our live tracking and proactive updates. If you should have a need, our customer service team is at your service and can be reached on 1800 861 092.
Are there any costs arising from the use of Ofload?
No, the use of Ofload is free.
How do I cancel my transport?
To cancel your shipment, please follow the following steps:
Click on "Orders"
Locate the shipment you want to cancel
Press the "Change Request" button on right of the page
You can also call us on 1800 861 092 or email us on firstname.lastname@example.org to cancel a shipment.
Please note there are applicable fees for canceling a shipment,
2 weeks prior to the day of the order execution, you must pay Ofload any reasonable costs incurred by Ofload as a result of your cancellation;
7 days prior to the day of the order execution, you must pay Ofload 25% of the fees applicable to the cancelled order as well as any other reasonable costs incurred by Ofload as a result of your cancellation;
between 7 days and 5 hours before the day of the order execution, you must pay Ofload 50% of the fees applicable to the cancelled order as well as any other reasonable costs incurred by Ofload as a result of your cancellation; or
between 5 and 0 hours prior to the day of the order execution, you must pay Ofload 100% of the fees applicable to the cancelled order as well as any other reasonable costs incurred by Ofload as a result of your cancellation.
How to track my shipment?
You can track your shipment under the ‘Orders’ and 'Today' pages, located in the left hand side menu.
Click on "Orders"
Select the shipment you want to Track
You can see the shipment on the map.
Damaged or missing goods?
Both obvious and covert shipping damages must be reported to email@example.com within 5 business days after the delivery. After a thorough examination of the damage, the case will be handed over to our insurance company.
To process your claim as soon as possible, please include the following documents in your first email:
Evidence that the Goods were materially damaged during the Transport;
Evidence that such damage was caused by Carrier;
Evidence there has been no breach of these Terms by the customer; and
The likely value of replacement or repair of the relevant damaged Goods.
My shipment is late, what do I do?
We love feedback at Ofload, as it helps us service you better. Please rate the delivery after every shipment on the order section of your Ofload profile, or send us an email on firstname.lastname@example.org.
How to delete an account?
We are sorry to let you go! To delete an account, simply write an email to email@example.com, and we’ll help you. If you’d like to use Ofload at a later stage, rather than deleting it, you can unsubscribe from all notifications and reminders. To do so you’ll have to log in to your account and go to ‘Account’ and then to ‘Notifications’ where you should remove all check marks in the ticked boxes.
What does Ofload do for Carriers?
We partner with great carriers to give them access to the best loads from Australia’s largest shippers. We want to give you hassle-free access to more work without needing to add more sales personnel or engaging in long negotiations. Through our platform, you can see personalized loads that match your fleet and route coverage, and with prices attached, it only takes one click and the load is yours. We manage all interactions with the shipper, and guarantee payment with the option of getting paid within 1 week of POD. We’re free of charge, and it’s easy to register, so sign-up today and stop driving empty!
How do I sign up?
To sign-up on our platform you can click on this link.
Forgot the login details?
Select ‘forgot your password’ on the login page and then enter your email address. A password-reset link will be sent to your email address.
How do I receive more shipments?
Ofload is growing every day, so we will continuously add new work under the “Spot shipments” and “Recurring shipments” sections of the carrier portal. To ensure you always get the latest loads that match your profile, add your preferred routes and fleet information to your profile, and we will update you proactively.
For example, you should provide us with the origin and destination state and the respective postal codes of routes on which you are regularly looking for backloads or are operating frequently. As soon as we receive a request that matches the details you provided, we will contact you! In order to receive more suitable offers it also would be beneficial for you to add detailed information about your fleet and have more route preferences.
How can I save my preferred routes?
You can log into your Ofload account and click on preferred routes from the left-hand-pane to proactively add your preferred routes.
For eg: If you choose Sydney to Melbourne as your preferred route, the platform will notify you when we have loads on that route or we will contact you with a load that matches your profile.
When do I get paid?
Ofload will make payment to the Carrier of the applicable Freight Charge to the bank account nominated on the valid tax invoice either:
Within 28 days of satisfactory delivery, or;
Within 2 days of satisfactory delivery, subject to Ofload withholding 1.6% of the Freight Charge where the Carrier chooses this payment timeframe.
The price of the load is not right for my business
No problem! At Ofload, we try to price the load according to the market rates, which takes a wide variety of factors into account. Sometimes, we don’t get it right, so if you would like a load, and the price displayed is not right for your business, simply click email us on firstname.lastname@example.org, and tell us what price would make sense to you! We will then reach out to you if we cannot offset the load at the displayed price.
I cannot see any loads on the platform?
This could be because of a technical issue or because the preferences you mentioned on the platform regarding the type of load or route are very specific. The wider the range, the better the chances are to find a load that matches your fleet. For technical issues, contact us on 1800 861 902 or email us on email@example.com.
How do I save my account information for payment?
Login to the Ofload account and select Company option from the dashboard, on the bottom right will be an option to ”edit” the financial information provided to Ofload, that’s where you can add your financial information.
How do I accept a load?
You can find loads on our platform or on our Driver App. The load is offered with a price and when you accept the load at the given price, the load is yours. Alternatively, if it does not fit, you can submit a bid.Our system also sends you a notification if the load suits your preferences, you can log in on the Driver App or Web App and accept or bid for the load.
How do I get the details for the load to be shipped?
Once you select the load from the dashboard, you can see the description which has the pickup and drop of location, date, time and the price offered for the load.
What should be done if I am unable to accept loads?
There could be a technical issue, please contact us on 1800 861 902 or email us on firstname.lastname@example.org so we can fix the issue and assign the load to you.
What should be done if there is no one at the drop-off location to receive the load?
Please contact us on 1800 861 902 or email us at email@example.com and let us know so we can find a suitable solution immediately.
I did not get paid.
If you have not received payment within 30 days of delivery, please send us an email on firstname.lastname@example.org or call our customer service representative on 1800 861 902 providing the details of the shipment.
Do you have a question related to finance for us?
For any finance or payment related questions, email us on email@example.com.
What is the price of using Ofload?
Using Ofload is free! You get the full price you accept for the load.
How do I change my payment details?
To change your payment options call us on 1800 861 902 or email us on firstname.lastname@example.org.
How do I contact the shipper?
One of our value propositions is to be a single point of contact for the shipper, so they won’t need to coordinate multiple carriers. We will provide all necessary information through our platform or the driver app. If you need anything else, do not hesitate to contact our customer service team on 1800 861 902 or email us at email@example.com.
Cannot see the shipment details on the app?
This could be the result of a technical fault. Please contact us on 1800 861 902 or email us at firstname.lastname@example.org and let us know so we can make sure you receive the details.
Cannot find the pickup/drop off location?
Please contact us on 1800 861 902 or email us at email@example.com and let us know so we can help you locate it.
What should be my next step if the truck breaks down?
Please contact us on 1800 861 902 or email us at firstname.lastname@example.org and let us know so we can find a suitable solution.
The Load does not match the description, what should I do?
If the load does not match the description you received from Ofload, please contact us immediately at 1800 861 902 or email us at email@example.com
How to delete an account?
We are sorry to let you go! To delete an account, simply write an email to firstname.lastname@example.org, and we’ll help you.If you’d like to use Ofload at a later stage, rather than deleting it, you can unsubscribe from all notifications and reminders. To do so you’ll have to log in to your account and go to ‘Account’ and then to ‘Notifications’ Where you should remove all check marks in the ticked boxes.
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